A-Z of Holiday Information

A

Accommodation

> Accommodation descriptions are accurate at the time of updating this website and you will be informed of any significant changes either at the time of booking or when known. We have added our own ratings for your guidance.
> Room categories are named by the individual hotelier and must be read in context. The difference between 'Standard', 'Superior' and 'Deluxe', for example, may simply be a matter of location.
> Unless specifically shown as being free or complimentary a charge may be made for some of the facilities or services described.
> All holidays without international flights are subject to £20 per adult supplement.

Airport Taxes

>In most instances taxes are pre-collected and have been incorporated into panel pricing.
>On multi-centre holidays, including the Caribbean, a local tax may be payable on departure.
> Sometimes a departure tax payable locally becomes pre-payable. In such instances you will be informed and payment will be made to us in the UK.
> Airport taxes, security charges etc. are subject to change without prior notice.

All Inclusive

> The 'all-inclusive' package commences at the time of room check-in and ceases at the time of room checkout on the day of your scheduled departure. A supplementary charge, payable locally, may be made in the event of any afternoon or evening transfer to cover the provision of meals, drinks and resort facilities post checkout.
> In some instances identification wristbands, or similar, may need to be worn.
> Some local restrictions may apply e.g.: mini-bar items, room service and menu exclusions. For full details please see the individual hotel descriptions.

B

Baggage Allowance

>This will be shown on your air tickets. On transatlantic flights the allowance is usually two pieces weighing not more than 23kg each in economy class. Some airlines offer a lower allowance than the average on certain routes. Please check with the airline concerned before travel.
> Airlines normally allow only one small piece of cabin baggage and this may be included in your total weight allowance. For security reasons sharp objects cannot be carried as hand baggage.
> Carriage of excess baggage is at the airlines discretion and often only on payment of an appropriate fee.

Brochure Accuracy

>Every care has been taken to ensure that the facts in this brochure are correct at the time of printing. We do, however, advise you to contact us direct, or through your travel agent, before booking for up to date information.
> The description of facilities is those that are normally available. It is possible that certain facilities may be closed temporarily, or even permanently, or simply are unavailable for whatever reason, including maintenance or during periods of low occupancy.
> Not all services and facilities listed are free of charge unless clearly shown as such.

C

Changes by Us

> When we are told of any significant changes to your holiday arrangements e.g.: flight timings, hotel closure, tour itinerary change we will inform you at the time of booking, or if you have already booked your holiday, as soon as is reasonably possible thereafter. Please see Booking Conditions for available options in the event of such changes arising.

Changes by You

> If, after confirming your holiday, you wish to make any changes we will always endeavour to help. Please note that we charge a non-refundable amendment fee of £25 per person per amendment and there may be additional charges imposed by our suppliers, especially airlines. Please see Booking Conditions for full details.

Check-in/Check-out

> In most cases your accommodation will be made available to you on arrival from 3pm. Unless counted as a night's accommodation, you will be asked to vacate your room on departure by midday. Courtesy rooms for your use may be available, albeit at an extra charge, payable locally.

Children

> Child costs or reductions are shown in each price panel and apply to children under 12 years of age on the date of their return travel to the UK when sharing a room with two adults.
> In some hotels children must share existing bedding, in others foldaway/sofa beds will be provided.
> Infants who reach the age of two years while on holiday must be considered a child. Infants under two years of age pay £120 but are not provided with an aircraft seat or baggage allowance.
> Any charges for cots and meals are payable locally.

Complaints in Resort

> We make every effort to ensure that you have a troublefree holiday. Should you have cause for dissatisfaction during your holiday you must inform our local representative immediately who will do their best to rectify the matter.

Credit Card Charge

> All balances paid directly to Jetlife by credit cards are subject to a 2% surcharge

D

Data Protection Policy

> To ensure that your holiday runs smoothly, we (and your Travel Agent, if you used one) need to use information such as your name and address, special needs, dietary requirements etc. We will apply appropriate security measures to protect this data, however, we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies. We may also supply it to security or credit checking companies and to public authorities such as customs and immigration. We will only pass data to people responsible for your travel arrangements.

Dress Code

> Customer demand results in the vast majority of hotels applying a dress code. In beach resorts this means casual by day, smart/casual by night. No shorts, denims or singlets in the restaurant at night.

E

Emergency Contact

> In the event of an emergency whilst you are on holiday you should contact our local representatives.

Extra Occupancy

> Unless otherwise stated a third, or fourth, person occupying a room will be accommodated in existing bedding, or a foldaway/sofa bed. It is unlikely that such accommodation will be large enough to additionally accommodate a cot for an infant.

F

Flying

> Remember, due to seating configuration airlines generally define adjacent seats to include those adjoining but across the aisle from each other.
> Do not assume that your party will automatically be allocated seats together on the aircraft.
> It is common practice for scheduled carriers to use a codeshare system, which may involve passengers flying with a partner airline.
> Airline schedules may vary and an unexpected change of aircraft type may become necessary.
> A direct flight is one where you do not have to change planes. It does not mean it is non-stop.
> Due to airline policy most flights will be non-smoking, some may not serve alcohol.
> Specific instructions relating to your air travel arrangements will be sent with your tickets. We strongly recommend, if booking domestic connections independently, that you purchase a flexible ticket in the event of a time change or delay affecting your international flight.
> Delays, for whatever reason, are the responsibility of the airline and subject to their conditions of contract. Please see Booking Conditions.
> We cannot accept any loss arising out of missed connections, changes or cancellations to international flights unless booked by us as part of the holiday package.

FREE Night Offers

> This offer is displayed in the features throughout this website.
> Unless otherwise stated the entire duration of nights spent in resort must be wholly completed within the dates shown to qualify.
> There may be a charge for compulsory meals payable locally direct to the hotel. This is your responsibility.

H

Health

> For some countries a valid certificate of vaccination against certain diseases may be recommended or required by Immigration authorities. Information displayed on the destination introduction page is accurate at the time of publication, however, requirements change and it is your responsibility to confirm health requirements for yourself. Please allow sufficient time. Consult your GP.
> Each traveller is responsible for ensuring that their own travel documents are in order for the countries to be visited.
> It is your responsibility to ensure that you are fit to travel. If appropriate please ensure that you carry enough medication in your hand luggage, as some medicines may be unavailable locally.
> We recommend that you obtain a copy of the leaflet T5 published by the Department of Health that is available from most Post Offices.
> Pregnancy note - airline regulations do vary, but many airlines will refuse permission to fly women who will be 28 or more weeks into pregnancy on the date of return travel, unless you have a letter from your doctor when you may fly up to 36 weeks into pregnancy. Obtain clearance to travel from your doctor and, if in doubt, check with the airlines.
> Deep Vein Thrombosis (DVT) is a condition that has the potential to affect all travellers regardless of mode of transport or class of travel. Recent surgery, previous occurrence of DVT and a family history of DVT are among the factors that may increase your susceptibility to the condition. If you are concerned about travelling then you are advised to contact your GP before you depart. We also advise that you read any in-flight exercise tips featured in the airlines on board magazine.

Hotel Gradings

> We have categorised our hotels on quality and facilities for your guidance. This is based on customer feedback, our knowledge and years of experience. Standards can vary from country to country. As you would expect gradings can and do change subject to performance.

How to Book

> Call Jetlife direct on 0871 902 7877. Jetlife accepts payment by MasterCard, Visa, American Express or Switch.
> Visit your ABTA Travel Agent To confirm your holiday you will be required to pay the appropriate deposit, £125 per person, any insurance premiums and any other applicable supplements due at the time of booking. Where travel is within 8 weeks of the booking date you will need to pay the full cost of the holiday at the time of booking. Once payment has been made and cleared we will forward the lead name on your booking, or your Travel Agent, a confirmation invoice detailing your holiday and showing the total cost and balance due. You should check all the details shown very carefully especially the spelling of your name. You must inform us immediately if any of these details on the invoice are incorrect. Please note that the balance of the holiday must be paid no later than 8 weeks before departure. Failure to do this may result in your holiday being cancelled and charges made accordingly.

Hurricanes

> The Caribbean is in the tropics. Unfortunately tropical weather patterns are prone to seasonal extremes. While the climate is, generally, agreeable year-round (see Weather, below) tropical depressions, tropical storms and, possibly, Hurricanes are a feature during the summer months, generally between June and November. Should your travel arrangements be impacted by any of the above, Jetlife will endeavour to provide practical support, however, such occurrences are 'force majeure' and we cannot accept any responsibility for matters arising therefrom.

I

Insurance

> DO NOT TRAVEL WITHOUT IT. You must have valid travel insurance. Our recommended policy is comprehensive and ensures peace of mind. Please give details of comparable cover if you choose not to take our policy. Remember, you must be adequately insured.

K

Know before you go

> As a partner to the KNOW BEFORE YOU GO campaign, we strongly recommend that you visit the following websites in order to gain further information about the importance of health and safety, weather, holiday insurance and holiday money, plus excellent advice and tips when travelling overseas
> www.fco.gov.uk/knowbeforeyougo The Foreign and Commonwealth Office website offering a wide range of information including travel advice updates.
> www.bbc.co.uk/weather/world for useful weather information including a five-day weather forecast.
> www.nhc.noaa.gov the US National Weather service website given up to date information on adverse weather conditions affecting the region.
> www.who.int/ith the World health Organisation site with all you need to know about vaccination requirements.
> www.sunprotection.org run by L'Oreal, offering valuable advice on protecting your skin from the sun.

L

Late Bookings

> The full balance of the holiday must be paid at the time of booking by debit or credit card of the date if departure is within 8 weeks of travel. Late bookings may incur additional charges for Ticket on Departure arrangements on special postal delivery. It is essential that you ascertain whether or not you can obtain relevant visas and inoculations before making your booking.

Local Agents

> Jetlife has a local representative in each destination (except the Boutique Islands of the Caribbean) who is appointed to represent us for your requirements during your holiday. They provide a Meet and Greet Service, organise transfers, regular meetings at the hotels, excursion services and a 24-hour emergency service. Please note that this service does not apply to Sandals Resorts, Beaches Resorts, SuperClubs Resorts, Anse Chastanet (St Lucia) and Ladera (St Lucia) where the excellent Hotel Guest Relations Managers act as your point of contact. On the Boutique Islands, our carefully selected hotels act on our behalf.

Local Tours and Sightseeing

> Jetlife can only accept responsibility for excursions booked through our agents or representatives.

M

Meals

> If you have booked half board this is defined as breakfast and dinner. They are generally based on a set menu or buffet system. Such meals are usually available in the main restaurant(s) and not speciality restaurants.
> Depending on the flight timings to your resort or tour, those who have booked meals may lose one due to the time of arrival at their hotel.
> To celebrate festive occasions many hotels host gala events, usually a dinner during the Christmas/New Year period. Some are simple affairs, others more elaborate. There may be an additional charge for this.

N

Nights in Hotel

> The 'number of nights' referred to in each price panel refers to the number of nights accommodation reserved for you in your hotel.

O

Overbooking

> All bookings will be confirmed with the supplier; however, on occasions an airline/hotel may subsequently overbook. Should this happen, through no fault of our own, we will always endeavour to make alternative arrangements. Such arrangements are dependent on local circumstances and in this respect the Company's liability is limited in accordance with the Booking Conditions.

P

Passports & Visas

> All citizens of the United Kingdom and the republic of Ireland require a ten-year passport (valid for 6 months after the completion of any journey). Infants must also have their own passport with photograph - there is an exemption for children aged less than 16 years included on parent's passports before 5 Oct '98. Visas may be required.
> Please note, the above child exemption does not apply when travelling to the USA. Each person must have their own machine readable passport.
> It is your responsibility to check the latest requirements with the appropriate authority before travelling.
> Nationals of other countries should check entry requirements with the relevant Embassy or High Commission.
> Clients staying more than 30 days in one country may require a visa not mentioned in our brochure.

Visa Free Travel to the USA

> Under the US Visa Waiver Programme, many British Citizens holding a UK passport do not require a US visa providing:
> Duration of stay is not more than 90 days and traveller holds a valid ticket for onward or return travel.
> Passport is valid for at least 90 days from date of entry into the United States.
> Travel is for business, tourism or transit only.
> Traveller is not a journalist on assignment nor an individual seeking gainful employment.
> Traveller has never been arrested (even if the arrest did not lead to a conviction) and has not been convicted of a crime.
> Traveller has not been refused entry into or deported from the United Staes and has not previously violated the terms of admission under the visa waiver programme.
> Traveller is in possession of an individual machine readable passport.
> Current US legislation requires that UK passports issued on or after 26th October 2006 must be machine readable and biometric in order to enter the United States.
> Travellers requiring further specific information or clarification are advised to call the US Embassy's Live Operator Information Service 0904 245 0100 (calls charged at £1.30 per minute) or visit the US Embassy website on www.usembassy.org.uk

Prices

> The holiday price as quoted at the time of booking, at which time your deposit will be taken, will be confirmed as definite, subject to surcharges as detailed in the Booking Conditions.

R

Resort Development

> We have no control over building works arising from a resort's growth in popularity and we are unable to anticipate the speed or the extent to which such development may occur. If we learn of specific developments at or close to your accommodation, which are likely to affect the enjoyment of your holiday, then we will do our best to contact you before departure. For the options relating to any significant change please see the Booking Conditions.

Resort Transfers

> In most destinations you will be transferred between the airport and your accommodation by minibus or coach and such transfers may involve calling at other hotels en route to your destination.

S

Safety Matters

> Non-brochured, tailor-made accommodation booked to meet individual requests will not have been inspected/checked.
> Baggage Security Checks at airports now also includes opening luggage after check in and therefore leaving bags unlocked will avoid the potential need for them to be opened forcibly.

Single Rooms

> All prices are based on occupancy of a twin or double-bedded room unless otherwise specified.

Special Needs

> We appreciate that clients with special needs have specific requirements that must be met to ensure a successful holiday. Please ask for our Special Needs form before making your holiday booking in order that we can assess your personal requirements. We will do our best to find a holiday to suit you, although it should be noted that we might not be able to provide the holiday of your choice.

Special Requests

> If you have any special requests, such as vegetarian meals, airline seats, etc please advise us at the time of booking. We shall do our best to meet your request but we cannot guarantee that they will be provided. Any failure to meet special requests will not be a breach of contract on our part.

T

Tailor-made

> All our featured destinations offer you the option to be flexible with your holiday. You can usually select the day of travel and the duration of holiday.

Tickets and Departure Information

> Documentation will be dispatched after receipt of payment, around two to three weeks ahead of travel.
> Please check flight timings carefully, they may have changed since booking. Also check all names are spelt correctly on the documentation as they appear on your passport, as this affects the validity of your tickets.

Tours

> Local, experienced English-speaking guides accompany all tours.
> Tours may include foreign nationals.
> On touring holidays internal flight tickets may be issued locally.
> Owing to the amount of travelling involved, tours are generally unsuitable for children and those with walking difficulties.
> Local conditions can and do change, sometimes at short notice and it is possible that changes may occur without prior notification.

W

Water sports

> Water sports are subject to availability, maintenance and weather conditions. Facilities may be temporarily withdrawn without prior notification.
> Some hotels will have subcontracted the provision of these sports and may have no control over the company concerned.
> If instruction is required a charge may be made.

Weather

> During the months of August to October tropical cyclones, referred to as typhoons, develop in the South China Sea, producing high winds and torrential rains. Hong Kong and The Philippines especially are subject to typhoons and should your travel arrangements be affected by such events, Jetlife will endeavour to provide practical support. However, such occurrences are 'force majeure' and we cannot accept any responsibility for matters arising therefrom.
> Tropical storms and hurricanes can, and do, occur anytime in the Caribbean and parts of the United States. Generally, these occur between June and November. See 'Know before you go' for further information.
> The Caribbean has a very agreeable climate year round, with the summer heat and humidity tempered by the tradewinds - a natural air-conditioner. The 'rainy season' is generally considered to be during late summer though the more mountainous islands tend to experience rainfall all year. Other, low-lying islands are much drier, escaping the regular rains and occasionally experiencing water shortages

Website Accuracy

> Every care has been taken to ensure that the facts on this website are correct at the time of updating. We do, however, advise you to contact us direct, or through your travel agent, before booking for up to date information.
> The description of facilities is those that are normally available. It is possible that certain facilities may be closed temporarily, or even permanently, or simply are unavailable for whatever reason, including maintenance or during periods of low occupancy.
> Not all services and facilities listed are free of charge unless clearly shown as such.